Terry, the bad part was, they weren't any cheaper than the other guys, just the first web page to pop up when I searched " Overhead rollup doors".
I have contacted a new company "Jeld winn" and had 1 door picked up.
Now, here's where the craziness compounded itself.
I get a pickup number from the company in an e-mail.
The factory warehouse where I need to pick them up is just 3 hours away, so my mom and dad (both in their 70's) volunteer to pick it up.
They print off their maps, plan out their route too and from (they are making it a day trip/travel date so both legs are diffrent)(plus they don't use smart phones or GPS)
They leave early on a Thursday morning, with their credit card, cash from me, some road snacks, and beverages. You could see both were excited to be on the road again (seasoned travelers, but unfortunately not able to travel.like they use too)
They call me several times that day to let me know progress, ie what they had, and where they stopped for breakfast. That they found the location, and where they needed to be. What the guards name was and where he grew up. Ect ect.......
About 4 pm they call to tell me they are going straight home, and will swing the truck back by the next day around lunch.
Fast forward to the next day, and like clock work, my dad rolls up with a huge grin. He then tells me how much fun they had, how they were detoured around construction, and how they made an impromptu decision to detour off the detoure and take a totally different way home ect, ect.....
After he jabber Jawed for about 30.minutes I finally get to see my door...................or should I say Seth Wilcox's door!
2 feet too wide, and 2 feet taller than my door jamb.
The shipping numbers were spot on.
The name and measurements were not.
So I called the company's shipping coordinator and leave a message.
A few minutes after 2 pm the phone rings,
Me: This is Jake.
Coordinator: Mr. Parker Im.sorry, Im.sorry, Im.sorry!
You have the wrong door!
Me: I know.
Coordinator: I totally F@#KEd up and I'm sooooo sorry.
Me: It's cool, crap happens. What do we do next?
Coordinator: How far away are you? The man who's door you have is here, and I have found your door, the numbers got mixed up, and we are trying to make this right, can you help us?
Me: it will take me 3 hours to get there, the truck is still hooked up, and the door is still tied down.
Long pause, then he muttered sh!+, sh!+, sh!+!
Me: Hey, if the man is willing to wait, and yall give me half off my next door purchase, I can put this truck in the wind and be there before sundown! (Then to really drive this opportunity to save some money home, I say) let me help you look good.
Coordinator: You would do that?!?!?!
Me: Yes.
Coordinator: let me ask my boss. (I can hear the excitement in his voice, this may be the silver lining of this whole black cloud !!!)
A few minutes after listening to some terrible elevator music, a new voice comes on the line.
She sounds like she would make a constipated pit viper cower in fear, like she rinses he mouth out with gasoline after scrubbing her teeth with barbed wire.
Crabby lady: So let me see if I got this right (no "Hi, my name is ---------, let's work together to make this wrong a right.")
You want us to give you free doors to bring the wrong door back, and get your door?
Me, after recovering from the icy blast of viper lady's tone: no maam,, I would would just like a discount on a future door purchase for the inconvenience of using my resources to correct a misunderstanding that occured with a pickup of my door, or should I say Mr. Wilcox's door.
Viper lady: We will send someone to pick up the wrong door you have.
I started to ask about my door, but the loud, sharp clank of a phone receiver being slammed back down let me know the conversation was over.
So I emailed my salesman, and in less than half an hour, he calls.
SM: Mr. Parker, I'm sorry for the mix up, I will have a hot shot driver deliver your door next week. Can you please load the door that is not yours back on the driver's truck?
Me: (still a little peved about snake lady's attitude) Yes, as long as the correct door gets delivered, I'm fine with that.
SM: Thank you so much for your patience. Please know this happens once every 2 to 3 years, and we move hundreds of thousands of doors through our 5 different factory a year. Bla bla blaaa
Me: Hey don't sweat it, with my luck, I'm not surprised.
The following Wednesday a truck driver calls me, and we make arraignment to swap out the doors.
So now I have 1 door ready for install, and just 3 more doors to go.
Lord please let the next 3 go smoothly!